Vodafone Connect uses demand-based pricing that can be flexible to suit the needs of businesses, fluctuating seasonally depending on peak periods. Using technology such as machine learning and data analytics, Amazon Connect automates interactions and provides agents with access to real-time data to create a personalised service, and reduce resolution times. Vodafone Connect offers a fully-featured, customisable, and locally supported solution built on AWS’s cloud contact centre platform, Amazon Connect. The new cloud-based solution is designed to support organisations with customer contact and engagements, create personalised customer experiences, and reduce costs. Vodafone New Zealand (NZ), one of the country’s leading digital services and connectivity companies, today launches Vodafone Connect, a contact centre solution that runs on Amazon Web Services (AWS).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |